We have two support teams.
Enrollment and Cancellation Support can answer your questions before you begin enrollment and assist with documents you will need at the initial stages of your account setup and enrollment at firstname.lastname@example.org (best and fastest contact) or by phone to (510) 542-7681. If you no longer need our service, please contact this support so we can review your options with you. Your options range from cancelling immediately with no future incurring costs to remaining until year’s end at a nominal rate and paying for year end filing. We will have a DocuSign sent to complete the process.
This support is available 9-5 p.m. Pacific Time.
Payroll Service Support will assist you in all areas of completing enrollment, running payroll, anything involving your payroll taxes and filings. You can reach them from inside your account once you begin enrollment.
This support is available 7 a.m. – 8 p.m. Central Time Monday-Friday and 9 a.m. – 1 p.m. Saturday.
This support is available on demand by phone, chat, and email.