Having issues?
Email: support@savvynannypayrollservices.com
Email is your best and fastest route of contact. You will hear back from us within one business day. But usually much sooner. We triage time-sensitive matters and have the experience to determine urgent matters by your subject line.
We do not offer on-demand phone support and want you to know why.
We’ve found that we’re able to most effectively and efficiently provide support through email. Keeping support online lets us keep detailed records of your case, circulate issues to the rest of the team, and quickly escalate any issues to managers or to our software partner when necessary. Our troubleshooting processes can also be quite technical, so the ability to send links and detailed instructions will help you get a handle on any complicated information or instructions we might provide.
Efficient communications with you help us keep costs down and focus on the task at hand. Some of our competitors keep up the expense of on-demand phone support by charging you more or contracting with overseas call centers. We don’t find that to be a cost-effective solution that is good for us or for our clients. You want your problem solved fast by someone with the authority to solve it. That being said, we know that some people prefer phone support. If you’d like to leave us a message, you can reach us at (510) 542-7681 and we’ll be in touch within one business day.
We offer email and phone support from 9 am – 5 pm PT, Monday – Friday
Mail Address:
Savvy Nanny Payroll Services, LLC
1326 Virginia Street
Berkeley CA 94702
Your access to our software is available 365 days a year, 24 hours a day barring unforeseen service interruptions. We are available all days Monday-Friday except New Year’s Day, Memorial Day, 4 th of July, Labor Day, Thanksgiving and Christmas Day.