We have two support teams.
Enroll Support can answer your questions before you begin enrollment and assist with documents you will need at the initial stages of your account setup and enrollment at firstname.lastname@example.org (best and fastest contact) or by phone to (510) 542-7681.
This support is available 9-5 p.m. Pacific Time.
Payroll Service Support will assist you in all areas of completing enrollment, running payroll, anything involving your payroll taxes and filings. You can reach them from inside your account once you begin enrollment.
This support is available 7 a.m. – 8 p.m. Central Time Monday-Friday and 9 a.m. – 1 p.m. Saturday.
This support is available on demand by phone, chat, and email.