What to look for in household payroll customer service

Choosing a payroll provider can be difficult. One of the most important factors to consider is household payroll customer service.  If roblems arise with payroll or tax filings, having responsive and knowledgeable support can make a significant difference for household employers.

First, how easy is it to go from seeing an issue in the payroll software to reaching someone at the payroll company who can address it?

Savvy Nanny has an online dashboard which displays all your payroll and tax information. From there, it is easy to click the Help link where there are phone and chat options. We have a portal built in where clients can securely send us documents.For example, if you should get a notice letter from the state. Our range of customer service hours is wider than almost all our competitors. We can be reached Monday through Friday from 7:30 a.m. to 7 p.m. Central Time AND Saturday 8 a.m. to 12 noon.

How to Evaluate Household Payroll Customer Service

Next, how comfortable are you that the person addressing your problem truly understands the problem. Do they have the training to answer your question or route your issue to the right department. Will they stay with your issue until it is resolved? The first thing you ought to know, every representative you speak with works directly for Savvy Nanny or our RunPayroll software. The person you speak with is based in the United States. They have training in how to advise on the most common issues. In addition,  teams devote expertise to payroll bank transactions, tax issues, all kinds of areas.. Your concern becomes a case number for follow up if necessary. We aree proactive. Knowing that the first quarter of the year is the busiest with client concerns, we put information out to clients to check your accounts before year’s end to make sure information contained is accurate.

Is the payroll service you are using is geared specifically for household payroll users or if household is just an afterthought on a business payroll service. Some big services out there that just tack on “household” to language they use for business.  This doesn’t inspire confidence that they understand the different needs of a household client. Savvy Nanny Payroll Services ONLY services household clients. Of course you might have questions on how we can meet your personal needs. You are always welcome to start by contacting us at https://savvynannypayrollservices.com/contact/.